Refund policy
Returns & Exchanges At Aurane Decors, we curate our artifacts with extreme care. As a policy, we do not offer returns or exchanges on products once sold. We do not accept returns due to "change of mind" or "disliking the product" after delivery.
Damages & Defective Items Replacements are ONLY processed in the rare instance that a product has a manufacturing defect.
Strict Unboxing Video Policy (Mandatory) To claim a replacement for a defective item, you must provide a proper Unboxing Video.
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The video must start before the package is opened.
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The video must show the shipping label clearly.
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The video must be continuous and uncut (no pauses or editing).
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The video must show the opening of the seal and the product being taken out.
Important Liability Clause:
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Factory Defects: If the evidence confirms the damage occurred at our factory, we will issue a replacement.
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Transit Damage: Aurane Decors is not liable for damages that occur during shipping/transit by third-party courier partners. We ensure 3-layer protective packaging to minimize this risk, but transit handling is beyond our control.
How to Report an Issue: You must report any defects within 24 hours of delivery. Email your Unboxing Video and Order ID to: team.auranedecors@gmail.com or WhatsApp +91 82488 93762.
Refund Timeline : In the specific case where a refund is approved by our team (e.g., item out of stock for replacement), the refund will be processed to your original payment method within 5-7 business days.